Brand Management

7 Shocking Social Media Mistakes by Egypt Tourism Authority


After meeting him and discussing his expectation before and after visiting Egypt, It was very inspiring to me reading David Meerman Scott article Social media drove the Egyptian revolution but can it bring back the tourists?

See Also : Egypt Ranked 2nd Most Addicted Country on Facebook

From technical point of view, I loved David Meerman Scott question and how he raised the issue for all Egyptian experts in Digital Marketing as a challenge if we can use the digital channels to tell more about our beloved Egypt and help our economy by braining back tourist !

See Also : Egyptians are the most active on social networks

I think David Meerman Scott made his part of the homework when he decided to edit this video seeking a viral impact to say the word about how Egypt is safe and asking tourists from around the globe to come and enjoy Egypt beauty:

[youtube width=”730″ height=”344″][/youtube]

I notices David Meerman Scott tweet mentioning @LoveEgypt (The Official Twitter Account of Egypt Tourism Board on Twitter)


This tweets got faved 6 times and re-tweeted 16 times. But ! it got this reply :

The Official Twitter Account of #Egypt Tourism Board

The Official Twitter Account of Egypt Tourism Board Reply

While David Meerman Scott video last sentences was ” Its the right time to Come” a call for action to attract tourists back to Egypt, The Social Media officer for The Official Twitter Account of Egypt Tourism Board decided to reply back “Egyptian people must settle down first ”

When I saw this reply, I wanted to kill myself and decided to write this . A 7 minute analysis was enough to discover Shocking Social Media Mistakes by Egyptian Tourism Authority:

1- Website without link to Twitter account//

I visited the official website for the Egyptian Tourism Authority ( ) I found a link for facebook fan page, a link to youtube channel but! the twitter icon was missing !


2- Unify your digital identity//

Egyptian Tourism Authority Facebook fan page name : Experience Egypt

Egyptian Tourism Authority Twitter account name : Love Egypt

Egyptian Tourism Authority Youtube Channel name : Egypt

I can understand how hard is it to unify your digital presence name on all social media networks, but! when it come to representing a country image on the www arena it become critical and even some governments like Israel decided to buy its name on social media like Twitter.


3- Make sure all your links are functioning//

The Official Youtube channel of Egypt

The Official Youtube channel of Egypt

When you build a Social Media communication channels, its important to test if it works effectively, Its even astonishing when you find a non-functional link.

Go to and try to click on the highlighted link in the image above, It will lead you to Twitter ! In the first place I am not sure why the link is titled ( Youtube Egypt ) while it got Twitter logo !

You want to see how a super attractive Youtube branded channel look like ? visit the official channel for Spain ( and don’t wonder that 45 million tourists visit Spain each year.


4- It’s Facebook not Face Book//

Egypt Tourism Youtube SocialMedia

Egypt Tourism Official Youtube Social Media

Its always a looks unprofessional when you are caught with a spelling mistake, Egyptian Tourism Authority official Youtube channel got a link titled ( Face Book) !

Tweets of Egypt Tourism Board

Tweets of Egypt Tourism Board

While the Egyptian Tourism Authority target market is the globe and Egypt as a touristic destination should be marketed in at least 7 languages, Egyptian Tourism Authority twitter account cannot formulate a correct English sentences with 3 words !


5- Don’t Tweet like a Machine//

Tweets of #Egypt Tourism Board

Tweets of Egypt Tourism Board

Social Media is all about creating interactive medium for conversations between people to people or, brands to customers. The more you are human , the more you will be loved.

No one would love to follow a re-tweeting machine.

Using too much automation in your Social Media management will fade the humanized touch for your conversation.


6- Don’t link Facebook & Twitter//

Tweets of  Egypt Tourism Board

Tweets of Egypt Tourism Board

Marketing automation got its pros & cons, when it come to Social Media you should respect each channel features, Knowing that Facebook allows you up to 5000 character for each post while Twitter allow max 140 character, This means you should customize the communication via each network to get the most benefits out of it.

Communicating on Twitter using the same mindset you use on Facebook would decrease the affinity for gaining new followers and definitely will not increase your followers growth rate.

For success on Social Media you should develop content for each channel.


7- Don’t Go Digital Without Strategy//

Strategy without tactics is the slowest route to victory. Tactics without strategy is the noise before defeat. -Sun Tzu

The biggest challenge for Digital Marketers in 2013 is to measure the Social Media ROI, however crystallizing a clear objectives for your digital communication would help as a reference and/or, benchmark to measure your Social Media ROI .

A quick review for Egypt Tourism Authority posts on Facebook its nothing more than a photo posting machine with some quiz to guess the location where the photo is taken as a call for action. No historic information, No geo-targeted posts and missing a time zone fact that good morning in Egypt means good night in New York and good afternoon in Tokyo!

I think the content strategy for Egypt Tourism Authority should be enhanced and the step one to make it more impactful it to set goals and develop a tactical plan to achieve this goals. Also an ongoing measurement for the deployed tactics will be very helpful to sharpen the results.

With optimistic mindset I wish these mistakes will be handled soon and I fully trust that at the moment Egyptian marketeers will decide to use Social Media to invade the world to market Egypt, This will be unstoppable.

Hesham Shata

Hesham Shata

​Chief Strategy Officer at Think Marketing Lab
Enthusiastic young man who is Passionate about the power of Digital Marketing and always hungry to grow my expertise. With excellent Digital Marketing, project management and relationship building.Non-traditional 24X7 Strategic Thinker | Analyzer | Informative | Ideas Igniter | e-Strategist.
Hesham Shata


  1. melminyawi

    July 13, 2015 at 12:43 pm

    With all due respect to the author; you cannot write an article criticising others for their spelling and grammar mistakes when your own article is riddled with these very mistakes. “Its” instead of “it’s”, for starters, and many more. There is no shame in not being proficient in a language. However, I will hold it against you that you chose to write in a language you are not proficient in, without bothering to have someone check the article for you. I stopped reading the article halfway through just because I couldn’t keep track of what you were trying to say without having to read and reread every sentence several times.

  2. Sarah Elwakil

    October 21, 2014 at 1:37 pm

    Typos in this article: 
    -in don’t link Facebook and twitter–> Bros and cons???
    and in the last paragraph: this mistakes? –> these mistakes

  3. Zilch

    April 1, 2013 at 10:06 am

    Sheepishly returning to apologize for the shorter posts!

  4. Zilch

    April 1, 2013 at 9:51 am


  5. Zilch

    April 1, 2013 at 9:51 am

    Here’s another SM truth! “Deleting Posts is anti-Islamic”.

  6. Zilch

    April 1, 2013 at 9:49 am

    Awww … what a shame! No stomach for creativity Satire? Guess we all have a Morsy in us. What do you say!

  7. Zilch

    April 1, 2013 at 9:41 am

    Gawk! January 20 to April 1? … I am disappointed your Guru has not thanked you for the post-orgasmic bliss this high quality backlinks suck-job was guaranteed to deliver! Unlikely, bliss would lasts 2 months 10 days!. You are a bad boy David.
    And awesome response to Getit. Bet that translate to ‘Best Engaging SM Specialist’ in the next awards hand-outs.
    Lastly, congratulations for demonstrating what it truly means for a nation to be chained to the last rung of the Global ‘Quality of Education’ index. Makes lasting impact to see the humans driving a rather impersonal “Egypt: 132/145” data list.
    Beam me up Scotty, no  sign of intelligent life around this page.

  8. Getit

    January 27, 2013 at 5:39 am

    I don’t have time at the moment to investigate this, but I will do so later today if the author fails to do his proper homework himself and post my findings, but my first reaction is that these Twitter, Facebook, whatever accounts, may not actually be official accounts of the government at all, but impostors. As I understood it, the official campaign is managed by a French company in Paris. The tweets are clearly written by an Egyptian, hence is makes no sense to consider the tweets as coming from the official source. Before writing this blog post, the author should have called the Egyptian Tourism Authority and confirmed which accounts actually belong to them. But it would not be the first time a non-Egyptian got fooled by such things. I know a British blogger who was over the moon about being retweeted by President Morsi, except it was not the real Morsi account! I hope the author does his homework before engaging is such possible slander.

    • Hesham Shata

      January 29, 2013 at 2:42 am

      And because you don’t have time, you should have checked it before writing this comment, just few clicks and the same time you used to write this comment would have been enough to change your comment from assumptions to reliable comment. Plus this article never meant to be described as “slander”. It was send to the moderator on twitter to grab the attention for some facts that would help them to do their job in a better way. Thanks for your feedback anyway !

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